Employer & Job Seeker Testimonials

Emotionally Intelligent Recruitment

“Working in partnership with individuals and businesses to deliver a best in class service. Providing continuous investment in our team, engaging with exceptional talent and acting as trusted consultants to provide personable, tailored excellence.”

Charlotte took the time to really understand the requirements and the cultural fit; fully appreciate the nuances of this second element. 

As such, candidates submitted were very closely aligned; the process was very effectively managed and we are delighted with Maddy.

Jonathan Max, Sport Global

My experience of working with your team has been excellent from start to finish. The fee was worth every penny. Money aside, Charlotte was a pleasure to work with and delivered. 

Tungsten Network

My experience of working with your team has been excellent from start to finish. The fee was worth every penny. Money aside, Charlotte was a pleasure to work with and delivered. 

Tungsten Network

The process couldn't have been more efficient! Flora identified a fantastic set of candidates, all of whom were of high calibre so every single interview was worth it - I think that's a very rare sentiment so delighted that Flora managed to do this for us. 
During the process, she was great at keeping the flow of information constant and was always quick to respond which was greatly appreciated. What I appreciated the most was her management of the candidates we were unsure about and took a while to respond with a final decision. 
Overall, Flora ran the process very well and if we were every recruiting for a role like this again, we'd be delighted to work with Bain an Gray again. 

Join ZOE

Victoria was brilliant – as I am sure you are aware, when doing a search for a private PA, and particularly for someone who has never had a private PA before can be challenging as often it is all about the chemistry. Victoria was great at wanting to keep going to ensure that we found the right individual.

So a really positive experience – I quite miss talking to Victoria!


Jackie Burn, Punch Pubs

It has been a pleasure to deal with your team. Always very responsive and supportive of the brief. As agreed, a good variety of candidates, all very skilled and suited for the role. 

This really helps me select great candidates to present with confidence.

No doubt, when the time comes, you will again be my first point of contact.


I am very humbled to have known Bain & Gray for so many years and I was very happy that it was your team, in particular Camilla, that has found this role for me. Camilla had a superb eye to know that this role would be perfect for me and I am ever so grateful for it. Camilla also only suggested roles that were suitable, which I greatly appreciated, as I didn’t want to waste anyone’s time. The whole process from start to finish was extremely professional, not that I would have expected anything else. I honestly have only good things to say about Camilla, her professional approach, her keen eye and the way my job search was handled.

Ilona Dengler

Flora was brilliant and very patient. Suzannah is a perfect fit. Delighted with the service and the end result. 


Teula is easily the best hire I’ve made in years. All of the candidates we took to interview stage were very strong, and all could have easily done the job well I’m sure – which compared with the results we usually get with candidates at the interview stage is refreshing and very welcome.

Victoria did a great job of presenting a range of candidates, all strong, that spanned the range of ‘qualified enough’ to ‘probably significantly overqualified but still worth considering’ – which is exactly what I wish more of our recruiters would do

I must also commend Victoria on her patience during the recruitment process, we had a lot going on at work, which resulted in numerous push-backs and delays, which she handled with grace and a much appreciated lack of pushiness that is all too common with recruiters.

Overall I would absolutely recommend working with your firm to a friend, and if we do have need of more EA/PA staffing in the future I would certainly come to you first



Sanjay… Tech Company

Hetty and Alice are always so quick to help us with our requests, they are informative and always give us a high calibre of candidates to choose from.

Overall we know that when we come to Hetty and Alice with a role we are most likely going to find a good, organised, self-sufficient candidate

We do wish to thank you all for your hard work and all your help in helping us find candidates.

Royal College of Psychiatrists

Sarah has settled in really well, she is already doing a great job and we are really pleased to have her as a member of the team.

I have nothing but positive feedback on Lucinda and the whole process with Bain and Gray. Lucinda and Tray came in to meet myself and Morgan (CEO), they really listened to our brief and sent through some strong candidates. We even rejected Sarah on paper but Lucinda really recommended we meet with her, and I am so glad we listened to her!

Lucinda was thorough, transparent and efficient, so all positive from our side – thank you so much!

Rebecca Pluck, HR and Office Manager

I was delighted with the service thank you.  And we will definitely be in touch should we have a future need you can help with but hopefully not for me personally for a long while!


Linda Williams, Welsh Water Board

We received a great service and a very appropriate slate of candidate in a very short time frame under increasing pressured time frames.  The service was excellent and we found a superb new hire.

Marek Danyluk, Space Executive Pte Ltd

‘Bain and Gray have supported us to recruit EA & Office Manager roles. They work hard to understand  our company culture and in turn present candidates who would fit well in our work environment.  Candidates are engaged and communicated with at every stage which is extremely important to me.’ 

Dan Merchant, Stay Generator

‘We were very impressed with your service and the level of candidates that you sent and  certainly will be using you in the future.’

Barbora Valkova, Calibre One

I have really enjoyed working with Victoria. She has placed two high calibre candidates with us recently and the recruitment experience has been really positive


Nicola Pope, HR Advisor | Hammerson Plc

Bain and Gray has been a great support to the team.  They have always been very helpful and the candidates have always been efficient and always a pleasure to work with.  Thank you!

Hershey Hall, Tom Dixon

I’ve loved working with B&G. Everything was super professional, responsive and supportive. I felt my preferences as a candidate were heard and they managed to find me the most wonderful role! I have and will continue to refer all of my fellow PA friends who are in the market for a new job. B&G is definitely my go-to.


Amy Broughton, PA

Thus far, my experience with Bain and Gray has been wonderful.  We were on a tight time frame and Flora immediately produced a number of quality candidates.  Flora was responsive and understood what our needs were and very professional throughout the process.  I also appreciated her interest in visiting the office as the work environment is obviously relevant to the process.  She accommodated the tight schedule by getting out to the office on short notice, something that not all recruiters do.


Irene Wolfe, HR & Risk Management, ATP Tour

Dear Charlotte, I am officially employed in a permanent job. I couldn’t have done this without you. I am so very grateful.

Camilla - I wanted to thank you for all of your hard work over the years in securing me my mat cover and lots of interviews.  Ladies, you are two of the best recruiters I have known over the last 9 years.  I will be sure to stay in touch and you will be my first port of call if I am ever job hunting again.


Amirah Kausar, Bain and Gray candidate

“Bain and Gray are an extremely professional organisation, it is so refreshing to work with an agency that actually understand the role of a PA does and the significance of this role, they do all the hard work for you, submitting only the most suitable candidates of the highest calibre.  The team are a pleasure to work with.”


“We are relatively new clients of Bain & Gray.  Given the first class candidates they provided us over the last 18 months, both temporary and permanent, we will most certainly be back!  The entire team at B&G are a pleasure to work with!”

Augur Group

We have worked closely with Bain & Gray for over 10 years – it is a successful partnership where we trust their judgement.  They are thoughtful and professional and have provided us with many polished, team-oriented Executive Assistants over the years.

Leading Global Consultancy Firm

Bain and Gray sourced candidates for an office support role of ours. They were very efficient and knowledgeable about recruitment and the candidate market. They took the time to understand both our company culture and the ideal candidate that we were looking for. Within a very short timeframe we received some candidate profiles and after some very successful interviews we hired a great candidate who has is doing very well within our team.

HR Director, well known British Brand

"Bain and Gray have provided us with an invaluable new member to our team. Their service was attentive throughout, listening to our requirements and matching the right person with us.  We would definitely use their services again.”

Sarah Hawkins, Account Executive UK Body Talk