Operations Manager

Job Description

An exciting opportunity has arisen for a highly organised, proactive and hands-on Operations Manager to join a growing, entrepreneurial professional services business. Working at the centre of the organisation, you will play a key role in ensuring the smooth day-to-day running of operations across finance, HR, IT, compliance, and office management.

This is a varied, delivery-focused position suited to someone who enjoys taking ownership, working autonomously and enabling a business to operate efficiently. You will work closely with senior leadership, coordinate external providers, and play a pivotal role in supporting the continued growth of the business. The business also places a strong emphasis on culture and team connection, with regular socials and experiences, including a recent team trip to Soho House Amsterdam.

Key responsibilities include:

Finance

• Managing invoicing, billing schedules and payment processes
• Maintaining accurate bookkeeping using Xero
• Monitoring debtor days and chasing outstanding invoices
• Coordinating payroll updates and liaising with accountants

HR & People

• Managing onboarding and recruitment coordination
• Maintaining staff records and holiday tracking
• Supporting appraisals, training and HR processes
• Coordinating freelance consultant onboarding and contracts

IT & Compliance

• Liaising with IT providers and managing support tickets
• Supporting cyber security and compliance initiatives
• Maintaining GDPR and insurance processes

Operations

• Managing office facilities, suppliers and logistics
• Coordinating travel, events and team socials
• Managing NDAs, contracts and operational documentation

Marketing Support

• Supporting events and outreach activity
• Assisting with reporting and business dashboards

About You

You will likely have:

• 2+ years’ experience in an operations, business support, office management or practice management role
• Interest in public relations
• Experience within a professional services, agency or SME environment
• Working knowledge of Xero
• Strong organisational skills and the ability to manage multiple priorities independently
• A proactive, solutions-focused approach and excellent attention to detail

Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity, and inclusion strategy.     

Bain and Gray specialise in PA and administration recruitment throughout London.  Typical roles include Team Assistants, Receptionists, PAs, Office Managers and EAs across all industry sectors. We are a boutique agency and as a result, are unable to respond individually to the large volume of applications. If you are already registered with Bain and Gray, please do not hesitate to contact the consultant you deal with directly.