Blog

by Claire Gray - July 30, 2026

AI personal assistants are already changing how senior professionals work, but they are not replacing human assistants any time soon. For hiring managers and business leaders, the real question is how these tools can be used today, what they may be capable of tomorrow, and why the human element still matters.

by Tray Durrant - June 18, 2026

After nearly three decades in recruitment and career coaching, one thing is clear to our MD Tray: the people who stay relevant are not those who know the most today, but those who learn the fastest. This blog explores how the industry has evolved from faxed CVs to AI-enabled hiring, and why the real challenge now is less about technology itself and more about how we build capability for what comes next.

by Claire Gray - May 07, 2026

The role of the support professional has never been more dynamic. What was once centred on organisation and efficiency has evolved into something far more strategic, with technology - particularly AI - reshaping expectations at pace.

by Tray Durrant - January 27, 2026

A skills gap occurs when the capabilities within a workforce do not fully align with what the business needs now (or will need in the future.) Traditionally, identifying these gaps relied heavily on manager judgement, annual reviews, and manual audits. While useful, these approaches are often subjective, time-consuming and quickly out of date. This is where AI is changing the picture.

by Tray Durrant - December 22, 2025

Ethical AI in recruitment focuses on fairness, explainability and accountability. When used responsibly, it can improve decision-making, widen access to talent and reduce discrimination. But it also introduces challenges around transparency, data use and maintaining the human touch in the hiring process.

by Tray Durrant - December 22, 2025

AI now plays a major role in recruitment, helping employers filter high volumes of applications quickly and consistently. For job seekers, this means your CV often meets an algorithm before it ever reaches a hiring manager. Understanding how these systems work, and how to optimise your CV for them, can significantly boost your chances of progressing.

by Tray Durrant - November 13, 2025

In today’s job-market jungle, where hundreds (sometimes thousands) of applications flood for a single vacancy, leveraging artificial intelligence wisely can be the difference. Here’s how you can use AI tools smartly, and with authenticity, to steal the spotlight.

by Tray Durrant - November 06, 2025

AI is accelerating rapidly in the administrative space, not in a theoretical future tense, but in day‑to‑day workflows right now. From inbox prioritisation to first‑draft content creation, many business support professionals are already quietly integrating AI tools into their daily routines.

by Tray Durrant - September 11, 2025

Artificial Intelligence isn’t just changing the way businesses hire - it’s changing the experience for both employers and job seekers. At Bain & Gray, we’ve embraced AI not to replace the human touch (we know that’s irreplaceable), but to enhance the experience for everyone involved.

by Tray Durrant - August 02, 2024

AI is revolutionising numerous industries, including recruitment. For UK businesses navigating a competitive job market, AI offers innovative solutions to streamline the hiring process, enhance candidate experience, and ensure more accurate job matches. This week’s blog is dedicated to exploring different types of AI used in recruitment and the benefits they bring to employers and candidates.

by Tray Durrant - February 18, 2024

No matter where we look these days, artificial intelligence (AI) is everywhere! AI-generated images and videos remain a trending topic on multiple online forums and the launch of ChatGPT has left some of the brightest minds both excited and terrified. There is no denying that this technology is growing in terms of capability and popularity – sometimes even beyond our own comprehension!