Tell us about what you do?
Simply put, I organise chaos and love it! I’m always my happiest when juggling multiple projects.
How did you get your career started as an EA?
I was always desperate to leave school and start working, so university was never something I was terribly interested in. I heard about OMBS (Oxford Media & Business School) through a family friend and felt it was a perfect intermediate – 1 year, in an amazingly fun city, which, once I'd left, I’d have a Business Diploma. It felt like a win-win.
Pretty quickly after joining OMBS I really felt I’d found my groove and that my passion to organise could turn into a career.
What was your experience of finding your first EA role?
Like many people searching for their first role, I ended up accepting the first job offer I received out of fear that I might never get another one! I quickly realised that it wasn’t the right fit and I needed to move on. Fortunately, I secured a position at Hitachi, (the Japanese electronics company).
There, I was surrounded by supportive colleagues who encouraged me to explore different areas of the business. This experience was a turning point for me. It was at Hitachi that I discovered my passion for the generalist role of an Executive Assistant (EA). I had the chance to contribute to various functions, work with different teams, and truly grow within the organisation.
What person, place or thing changed the direction of your life?
My previous boss has been my biggest champion, opening doors to opportunities I never thought possible and giving me the confidence to believe in myself.
What has been your most challenging EA role to date and why?
One of my biggest challenges was building trust in a low-trust environment. By staying consistent and demonstrating reliability, I managed to build trust in a challenging environment. Establishing trust in such situations can be demanding and requires persistence—especially when you know you’re trustworthy. However, showing up consistently and proving your dependability can gradually bridge the gap.
What about your role do you like most?
Being able to connect the dots and have an overview of everything that’s going on is something I really value. I think it’s also where you can unlock even more value for your CEO (or similar role), and that’s the aspect I enjoy the most.
What’s your biggest achievement as an EA?
I single-handedly organised a three-day industry event in Europe for 120 participants, including C-suite executives from McKinsey, Goldman Sachs, and other prominent companies. Despite the intense pressure, it was an exhilarating and rewarding experience.
What’s the biggest hurdle you have had to overcome as an EA?
Probably becoming knowledgeable about areas I’d usually know nothing about! Sometimes in this role you’re pulled into support, or even lead on subjects you aren’t necessarily the subject matter expert on but they need someone trustworthy and with your skillset.
If you could pick up a new skill what would it be?
Patience 😊
What advice would you give to candidates finding their first job in a support role in London?
Be calm, be persistent, and remember your worth. If someone makes you uncomfortable or pressures you into accepting something – don’t. The right opportunity will come, though you might make a few mistakes along the way before you find it.
What are you most proud of?
Personally, I’d say it’s how my EA skillset has completely taken over my personal life—in the best way! My holidays, weekends, even my day-to-day schedule are planned to perfection, ensuring I squeeze the most out of every moment. Whether it’s nailing a holiday itinerary or juggling a packed day, I really enjoy the satisfaction of staying on top of things and keeping life running like clockwork.
What makes your day easier, and what or who couldn’t you live without?
It’s a cliché, but coffee jumpstarts my mornings, and Notion is my lifesaver for keeping everything organized. But honestly, my partner deserves an award for being my anchor amidst the chaos!
What three attributes do you think make a good EA?
I know I’m being a bit of a pain, but a good EA is incredibly valuable to some and truly indispensable to others. One size doesn’t fit all. For me, a great EA is someone who is dedicated, emotionally intelligent, and ruthlessly organised—but, controversially, not a perfectionist.
What advice would you give to a young EA starting their career?
If you’re not laughing, learning, or earning (ideally all three!), it’s time to walk away.
How different do you think the role of EA will differ in 10 years?
AI will undoubtedly transform the EA role significantly. I understand the concerns, as there will always be some who believe AI could entirely replace the EA. However, those who recognise the value we bring will see that AI has the potential to optimise and accelerate tasks, allowing us to focus on more strategic initiatives. I also believe the EA role will evolve into two distinct positions—one more admin-focused and the other with a more strategic emphasis. Some might already refer to the strategic role as a Chief of Staff (CoS), but I think we’ll see further changes to that position as well.
When you’re not being one of London’s top EAs, what do you enjoy doing?
My main passion is horse-riding, so I spend a lot of time in the Cotswolds, enjoying the fresh air. But, on a more day-to-day basis, I’m usually heading to a Pilates or yoga class, or meeting up with friends. The pandemic taught me that I’m definitely an extrovert!
What are you looking forward to professionally in the future?
The future is full of opportunities, which is both exciting and slightly daunting. I hope to start my own venture someday combining my organisational skills, creativity, and ambition to build something impactful… but let’s see!
